Membership Refund & Cancellation Policy

This policy applies only to Membership of the Platform. It does not apply to the Networking Plus WhatsApp Bot. Bot plans are covered by our separate Refund & Cancellation Policy, and that policy does not apply to Membership.

The Bot and the Platform are separate products. Paying for one does not pay for the other.

Membership costs ₹3,999 before GST for 365 days. GST at 18% is added, which makes ₹4,718.82 in total.

A coupon may reduce the price. GST is then worked out on the reduced price. Coupons can be used only on a first purchase, not on a renewal, and only one coupon can be used on a purchase.

The full amount, including GST, is shown before you pay, and that is the amount you are charged.

Before you pay, you must confirm that you have read and accept our Terms of Service, our Privacy Policy and this policy. You cannot pay without doing so.

You pay on a payment page hosted by Razorpay, our third-party payment provider, under its own terms and privacy policy. We do not ask for your card or UPI details and we do not store them. We keep a record of what you paid, the payment reference and the payment type, such as card or UPI.

Before you pay, we ask for your billing name, billing email, address, state and, if you have one, your GSTIN.

Your Membership starts when we have confirmed your payment. We then generate a GST tax invoice automatically and email it as a PDF to your billing email. You can also download it, or ask for it to be sent again, from your account Settings.

Membership lasts 365 days and never renews on its own. We never charge you automatically.

To continue, you renew by hand each year by paying again from the Membership page.

If you renew early, you keep your unused days: the new 365 days start when your current term ends. You cannot renew while more than 365 days remain.

Because Membership never renews on its own, you do not need to cancel anything to stop being charged. If you do not want to continue, simply do not renew.

Not renewing does not end your current term. You keep full access until your term ends and through the grace period described below.

There is no cancel button for a paid term. If you want to end your Membership early and are asking for money back, email us (see section 7).

Deleting your account is different. You can do it yourself in Settings. It takes effect at once, it cannot be undone, and your access ends straight away. Deleting your account does not by itself give you a refund. You can still ask for one under section 7, and we will review the request individually.

There are no automatic refunds. Refunds are handled by our support team.

We refund in full any amount charged in error, such as a duplicate payment or a payment that does not match the price you were shown (see section 9).

We also give any refund that applicable law requires. Nothing in this policy limits any right you have under consumer protection law that cannot be waived.

We review every other refund request individually. We do not promise a refund in other cases.

To ask for a refund, email support@networkingplus.ai with the email address on your account, your tax invoice number or payment reference, and your reason.

An approved refund is made through Razorpay, normally to the payment method you used.

A refund does not automatically change your access. Where we refund the full amount of a payment, we may end the Membership that payment was for, and we will tell you before we do.

We aim to acknowledge a refund request or complaint within 48 hours and to resolve it within one month of receiving it. These are targets, except where the law sets a fixed time.

Once we have started an approved refund, the time it takes to reach you depends on Razorpay and your bank or card provider.

Every payment is checked against the price you were shown. If you pay twice, or the amount does not match, the extra payment does not add another year. It is held for a person to review. While that happens you do not need to pay again, and a new payment cannot be started on your account.

If you think you have been charged twice or charged the wrong amount, email us with the transaction details. Once we confirm the error, we refund the extra amount in full.

The GST shown on your tax invoice is part of the amount you paid. A tax invoice is not changed once it has been issued. If we make a refund, any GST adjustment is made as GST law requires.

If a payment fails, or you leave the Razorpay page without finishing, your Membership does not start or extend and nothing is charged for that attempt. You can try again.

A payment link is valid only for a short time. If it has closed, start again from the Membership page.

If money has left your account but the Platform does not show the payment as confirmed, please do not pay again. Confirmation can take a little while. If it does not clear, email us with the transaction details.

Your Membership ends 365 days after it starts. A 7-day grace period follows, with full access.

If you renew during the grace period, your new 365 days run from the date your previous term ended, so the grace days count as part of the new term.

After the grace period you can no longer use the Platform's member features, including replying to requests. You can still sign in, open Settings and your notifications, and renew from the Membership page. If you renew after the grace period, your new 365 days run from the date we confirm your payment.

A lapsed Membership does not delete anything. Your profile, Business DNA and connections are kept, and your profile stays visible to other members.

We may show reminders inside the Platform before and after expiry, but a reminder can be missed. Your expiry date is always shown in Settings.

If a Membership is suspended or revoked under our Terms of Service, it cannot be renewed or paid for until a person has reviewed it. Please email us. We review any refund request in these cases individually.

If we close the Platform, we will tell members before it closes, and we will handle any refund owed for the unused part of a paid Membership as applicable law requires.

If you have a concern about a charge, please contact us first so we can try to resolve it directly.

A chargeback or payment dispute does not automatically change your access while it is being resolved.

We may update this policy from time to time. When we do, we update the "Last updated" date at the top of this page.

A Membership you have already paid for stays under the version of this policy you accepted at checkout, unless the law requires otherwise.

For a refund request or a complaint about Membership, email support@networkingplus.ai.

If you are not satisfied with our answer, you can write to our Grievance Officer: Pankaj Maloo, Grievance Officer, Kreative Madari Private Limited, 10F, S.P. Mukherjee Road, Bhawanipore, Kolkata, West Bengal - 700025, India. Email: pankaj@networkingplus.ai.

For anything in this policy, email support@networkingplus.ai.

The NetworkingPlus Platform is developed and operated by Kreative Madari Private Limited, 10F, S.P. Mukherjee Road, Bhawanipore, Kolkata, West Bengal - 700025, India. GSTIN: 19AAJCK8746K1ZQ.